Terms and Conditions

0.1 The contractual partner for all bookings and services is exclusively:

MBoutique GmbH & Co. KG Nazarethkirchstraße 51, 13347 Berlin, Germany Email: info@charlie-m.de

0.2 These General Terms and Conditions apply to all agreements for the paid provision of hotel rooms for accommodation ("Units") and all related services ("Accommodation Agreement") between MBoutique GmbH & Co. KG ("Charlie M") and the customer/guest ("Guest").

0.3 Any conflicting or supplementary terms and conditions of the Guest shall not apply unless Charlie M has expressly agreed to their validity in text form.

0.4 The property is operated as a classical hotel / accommodation business. Use for residential or permanent living purposes is neither owed nor intended.

1.1 By completing a booking, the Guest submits a binding offer to conclude an accommodation agreement. The contract is concluded once Charlie M confirms the booking in text form (e.g. by email) or once the booking is technically confirmed.

1.2 Minimum age: Bookings are permitted only for persons 18 years of age or older.

1.3 Bookings by third parties: If a third party books on behalf of a Guest (e.g. a company booking for employees), the third party shall be jointly and severally liable together with the Guest for all obligations arising from the accommodation agreement, insofar as the third party acts as the booking party and/or makes the booking in its own name.

2.1 Bookings may be made via the Charlie M website as well as via third-party providers (e.g. OTAs such as booking platforms).

2.2 Bookings via third-party providers: If a booking is made via a third-party provider, the booking and cancellation conditions displayed and accepted during the respective booking process shall additionally apply. In the event of conflicts between third-party conditions and these GTC, the third-party conditions shall prevail in the relationship between Guest and third-party provider; in the relationship between Guest and Charlie M, these GTC shall apply insofar as mandatory third-party rules do not prevail.

3.1 The prices displayed at the time of contract conclusion shall apply.

3.2 City Tax / accommodation tax:

• For bookings made via third-party providers (OTAs), the City Tax is included in the price.

• For bookings made via the Charlie M website, the City Tax is shown separately and charged additionally, insofar as it is applicable under the respective legal provisions.

3.3 Statutory taxes or charges may change. Charlie M is entitled to adjust prices if taxes, fees or levies are changed or newly introduced after the conclusion of the contract and the period between contract conclusion and service provision is not merely short-term. Any price adjustment shall be limited exclusively to the objectively increased costs.

4.1 Advance payment: The total booking amount is always payable in advance.

4.2 Time of charge: Payment is charged immediately upon booking.

4.3 Payment methods: Only card payments and wallets via the payment service provider (e.g. credit/debit card, digital wallets) are accepted. Bank transfers and cash payments are excluded.

4.4 Charlie M is entitled, in the event of violations of these GTC or subsequent costs (e.g. damages, contractual penalties, special cleaning, emergency or service costs), to charge the Guest's stored payment method with the outstanding amounts, insofar as legally permissible.

5.1 There is no entitlement to a specific unit or room number; the booked room category is owed.

5.2 Charlie M is entitled to assign the Guest an equivalent or higher-value room (upgrade).

5.3 In the event of technical issues or operational reasons, Charlie M is entitled to relocate the Guest within the property. Accommodation outside the property is not owed.

6.1 Rate structure: Charlie M offers refundable and non-refundable rates. The applicable cancellation periods result from the rate policy displayed during the booking process.

6.2 No-show (failure to arrive):

• Refundable/Flexible Rate: The first night will be charged; remaining nights may be released.

• Non-refundable/Prepaid Rate: 100% of the booking amount will be charged.

6.3 Early departure: In the event of early departure, the entitlement to the full booking amount remains (100% of the booked service), unless mandatory statutory provisions provide otherwise.

6.4 Group bookings: A group booking exists from five (5) units onward. Separate payment and cancellation conditions may apply and will be set out in the respective offer or agreement in text form.

6.5 Trade fair / event periods: The respective rate policies apply. Deviating cancellation periods will

7.1 The property is operated 100% digitally. A physical on-site check-in is not owed.

7.2 Online check-in is mandatory for access to the unit.

7.3 Identity verification:

• The main guest must verify their identity during online check-in using a valid identification document.

• Additional guests must be registered by name; ID verification for all accompanying guests is not mandatory unless required by law.

7.4 Failed verification: If the identity of the main guest cannot be reliably verified (e.g. missing/invalid documents or suspected manipulation), Charlie M is entitled to cancel the booking and deny access.

7.5 Minors: Minors may stay only when accompanied by or under the responsibility of an adult guest.

8.1 Access is granted via digital keys/access data that are limited in time to the check-in and check-out period.

8.2 Prohibition of sharing: The sharing of access data/keys with third parties is prohibited. The mere act of sharing constitutes a breach, even without resulting damage.

8.3 Misuse/manipulation: In the event of misuse, manipulation, unauthorized sharing or security concerns, Charlie M is entitled to block access and terminate the stay.

8.4 In the event of a breach of the prohibition on sharing access data, Charlie M is entitled to charge a contractual penalty of EUR 300.00. Independently thereof, the Guest shall be liable for all additional costs incurred, in particular for measures to restore security (e.g. blocking or reissuing digital keys, lock management, service or technical interventions).

8.5 Access logs: Access events may be logged for security purposes.

9.1 Smoking ban: Smoking is strictly prohibited in the units and all indoor areas (including e-cigarettes). Violations will be penalized with a contractual penalty of EUR 300.00. Further claims for damages (e.g. odor removal, textile cleaning, loss of use) remain reserved.

9.2 Fire alarm system: If a fire alarm is triggered due to culpable behavior of the Guest (in particular smoking), the Guest shall additionally owe a flat fee of EUR 1,500.00, without prejudice to the proof of higher actual costs (e.g. fire brigade deployment).

9.3 Parties/events: Parties and events are prohibited. In case of violation: contractual penalty of EUR 300.00 plus damages (e.g. additional cleaning, inventory damage, loss of revenue).

9.4 Quiet hours: Night-time quiet hours apply from 10:00 p.m. to 8:00 a.m. Noise disturbances must be avoided.

10.1 Visitors: Visitors are not permitted. Access is granted exclusively to the guests listed in the booking.

10.2 Prohibition of commercial use: Any commercial use of the unit is prohibited, in particular paid services, treatments or offerings within the room (e.g. massages, escort/sex services, coaching or consulting with clients, photo or video recordings for commercial purposes, events of any kind).

10.3 Contractual penalty: In case of violation of Section 10.2, a contractual penalty of EUR 500.00 shall apply. In addition, Charlie M is entitled to terminate the stay immediately and claim further damages.

11.1 The Guest shall treat the unit with due care.

11.2 Special cleaning: In the event of excessive soiling or extraordinary cleaning effort, Charlie M may charge a minimum fee (e.g. from EUR 50.00) as well as additional costs based on actual effort.

11.3 Damages/theft: The Guest shall be liable for damages and losses caused by the Guest or by third parties to whom the Guest has granted access. Compensation may also include loss of use, insofar as legally permissible.

11.4 Prohibition of guest-operated cameras: The operation of cameras or surveillance equipment by Guests within the unit is prohibited. In case of violation, Charlie M may terminate the stay and claim costs and damages.

12.1 Dogs may be permitted for a one-time fee per stay, provided this option is offered during the booking process or in the user cabinet. Bringing pets without prior booking or approval is not permitted. No fee exemption is granted, including for assistance or service dogs, as increased cleaning and hygiene efforts apply regardless of the type of animal.

13.1 Cleaning is carried out upon departure.

13.2 For stays of more than seven (7) nights, an additional weekly cleaning is carried out. Additional cleanings may be booked for a fee, if offered.

13.3 Mandatory cleaning: For stays of 7+ nights, cleaning is mandatory. If the Guest refuses cleaning, a contractual penalty of EUR 200.00 shall apply.

13.4 Maintenance/technical access: The Guest must tolerate access for maintenance or technical work after at least 12 hours' prior notice. In urgent cases (imminent danger, safety or damage prevention), access is permitted without prior notice.

14.1 Luggage lockers and laundry rooms are provided for use where available. Use is at the Guest's own risk. Charlie M assumes no liability for loss, theft or damage, insofar as legally permissible.

14.2 Parking/bicycle spaces: Use is at the Guest's own risk. Charlie M assumes no liability for break-ins, theft or damage, insofar as legally permissible.

15.1 Lost property is stored for six (6) months.

15.2 Shipping is carried out only upon request. A handling fee of EUR 30.00 applies. Shipping within Germany is charged at a flat rate of EUR 15.00 (up to 20 kg). European and worldwide shipping is charged according to DHL tariffs.

16.1 Charlie M provides internet access within the scope of technical availability; disruptions may occur.

16.2 Misuse is prohibited, in particular illegal file sharing, illegal streaming and the retrieval or distribution of unlawful content. The Guest is obliged to respect the rights of third parties.

16.3 The Guest shall indemnify Charlie M against claims by third parties arising from unlawful use, insofar as legally permissible.

16.4 Charlie M is entitled to block internet access in the event of misuse.

17.1 In the event of force majeure or events not attributable to Charlie M (e.g. fire, water damage, power outage, official orders, pandemics or other operational disruptions), Charlie M may suspend services in whole or in part.

17.2 In such cases, already paid amounts for services not rendered shall be refunded where appropriate; further claims for damages are excluded, insofar as legally permissible.

18.1 Charlie M is entitled to terminate the accommodation agreement without notice for good cause, in particular in cases of violence, drug trafficking, prostitution or paid sexual services, serious rule violations, misuse of access data, parties, significant noise disturbances or security risks.

18.2 In such cases, Charlie M may demand immediate vacating of the unit and block access.

18.3 Eviction without refund + damages: In the event of culpable behavior by the Guest, Charlie M may (a) refuse any refund and (b) additionally claim damages, insofar as legally permissible.

19.1 The resale of bookings, subletting, onward distribution or assignment of claims is prohibited.

19.2 In case of violation, Charlie M is entitled to cancel the booking; any entitlement to a refund shall be excluded, insofar as legally permissible.

20.1 Registration of the unit as a place of residence is generally not permitted.

20.2 Exceptions require the prior written approval of Charlie M.

20.3 In the event of a violation, Charlie M may terminate the stay and claim costs and damages.

21.1 Booking confirmations sent by email are binding.

21.2 WhatsApp communication may be used for support purposes; contractual amendments require text form (e.g. email), unless expressly confirmed otherwise by Charlie M.

21.3 Operational communication may also take place in English. The German version of these GTC shall be legally binding.

Charlie M is prepared to participate in dispute resolution proceedings before a consumer arbitration board, insofar as this is legally provided for or appropriate in individual cases.

23.1 German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

23.2 In commercial transactions, the place of jurisdiction is Berlin. For consumers, the statutory places of jurisdiction apply.

23.3 Amendments and supplements require text form (email is sufficient), unless a stricter form is prescribed by law.

23.4 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The statutory provision shall apply in place of the invalid provision.